Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling. Our betting operations are governed by this policy, the South Australian Gambling Codes of Practice Notice and the Tasmanian Liquor and Gaming Comission Responsible Gambling Code of Practice.

What is Responsible Gambling?

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

Customer Care Principles

At betr we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.

Responsible Gambling Policy

We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:

1. Allowing our customers to set pre-commitment or deposit limits;
2. Allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
3. Providing Responsible Gambling information and messages to our customers;
4. Training our staff about Responsible Gambling at induction and at least once each year; and
5. Referring our customers affected by problem gambling to gambling-related support services.

We aim to achieve the following outcomes:

1. Minimising the extent of gambling related harm to individuals and the broader community;
2. Enabling customers to make informed decisions about their gambling practices;
3. Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
4. Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
5. Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

Filtering Options

Filtering options can be enabled to help prevent persons from entering online sports betting software and websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. The comprehensive list of filtering options available for download can be accessed through these sites:

www.betfilter.com
www.netnanny.com
www.27labs.com
www.gamblock.com
www.forcepoint.com

Where to Get Help

You can call the Gambling Helpline on 1800 858 858 or visit:

Gambling Help Online
Gamblers Anonymous

Pre-Commitment

betr provides pre-commitment limit facilities for their customers. This allows you to set a maximum deposit amount for a pre-determined period . We allow our customers to set deposit limits for 1, 7, 14, or 30 day periods.

Customers can set or change limits online within their account by navigating to My Account > Manage your Account > Set Limits or by contacting our customer support team.

Reducing or implementing a deposit limit is effective immediately.

Lowering your deposit limit or removing a deposit limit takes effect after 7 days.

Self-Assessment

A person’s risk of problem gambling can change dramatically depending on a wide range of factors in a person’s life.

How do you know if you are gambling too much? One way is to use the Problem Gambling Severity Index (PSGI) self-assessment tool. The PSGI is a reliable and standardized measure of at risk behaviour in problem gambling. Click here to take this self assessment to help see if you are at risk.

Take a Break

Take a Break is Betr's own responsible gambling tool, giving you the ability to pause your account for a set period of time — directly with us, quickly and without any fuss. Whether you need a short step back or a longer break from betting, you can request a Take a Break at any time through the Betr app or by contacting our Customer Support team. Once active, your account will be suspended for the duration you've chosen, meaning you will not be able to log in or access your Betr account.

Self-Exclusion

You can register a self-exclusion with betr by completing the Tasmanian Gaming Licence Self-Exclusion Notice form and submit via email to responsiblegambling@betr.com.au. Once in place, you will be logged off and out of your account and will be excluded until the self-exclusion period ends. A self-exclusion cannot be revoked during the first six months it is in place

In addition, some jurisdictions such as South Australia also have Barring Orders available. Please contact our Customer Support team if you would like further information about this.

Betstop: The National Self-Exclusion Register

The National Self-Exclusions Register is a free service for people who want to exclude from all Australian online wagering providers. For more information visit www.betstop.gov.au

Direct Marketing and Opting Out

If you no longer wish to receive marketing or promotional material from betr at all, or in any particular form, you may unsubscribe at any time. Where we send you commercial electronic messages for direct marketing purposes, each message will contain a functional means for you to opt-out of receiving such messages. You may also request to be unsubscribed from marketing communications by making a direct request to our Customer Service team, which we will action as soon as is practical.

Other Features

betr provides pre-commitment limits and self-exclusion facilities as required by our licence, however we also offer a number of other features to our customers that can be taken advantage of to help them manage their account and can help them stay in control of the time and money they spend on gambling. More information regarding these can be found on our Responsible Gambling microsite.